This is all accurate. As far as operations with snowmaking, they hit the mark 97% of the time. Lift ops, customer service type stuff can be hilarious at times, the shop is on point as well. Dont forget ski patrol dropping ropes on slopes that are solid ice.
But to your point, yeah, i mean where else will you ski, with someone skiing on a season pass that doesnt work, but with a hand written note that says "good to go". If they truly ironed everything out, what fun would that be?