Is it just me, or have things gone downhill. I have been skiing at Blue for the past 20 years, and somehow sense an entirely different atmosphere since Ray Tuthill's passing. It's really sad to see our local mountain go "downhill." My brother and his family from VA were here earlier in the season (excited by the early opening). Sadly their experience at Blue was less than stellar. Long lines to buy lift tickets, long lines to rent gear all due to a new and improved computer system. If this is what Blue calls new and improved, I beg to differ. For the past 5 years my brother's family has visited Blue with no problems, this year we wasted a lot of time waiting while the new computer system kept shutting down. Working in the IT industry I guess I can understand a few bugs in the system, but what I cannot understand if the apparant lack of planning, and preparation when implementing this new system. When people travel to a mountain to ski, they want to ski -----not wait in line. Even more upsetting was the total lack of customer service help. When we expressed our concerns (as we were directed to do) with the customer service department we were told that the new system kept "freezing up." It was almost embarrassing to watch several employees all standing around staring at their computer screens as if they were waiting for something to happen. No "I'm sorry", no explanation, no offer to assist. It was as if no one really cared. I think we'll go to Camelback when my brother and his family return for Christmas vacation.
littlegapguy
