Popular Post RidgeRacer Posted March 10, 2016 Popular Post Report Posted March 10, 2016 (edited) Not to rehash shit but the 7 of us who post here know that my ski season ended when I got jacked up pretty good at Blue in January. It was an accident. No one's fault. Shit happens. Obviously I'm a pass holder at Blue plus I have a few hundred invested in ski club passes for my girls. So I drop some dough there. Granted it's not PoconoOceanCity's JFBB dough, but dough none the less. ( ) Anyway after I got hurt I initially assumed that my $$ was a wash for this season. After getting my wits about me, at some point post surgery, I figured let me call Blue and and see if there is anything they could do. I spoke with a very nice gentleman who advised that I should send a note from my Dr. in order for them to credit not only the un-used portion of my season pass for this year but also the 11 of the 12 unused tickets for my kids since they wouldn't be going without me. Long story short I gathered up everything that they needed and mailed it off. Yesterday I find a check in the mail from Blue Mt. I called today to try and determine what exactly the check was for. I spoke with a very nice lady who advised that the manager I sent my info to was in a meeting. She transferred me to her VM. The manager called me right back (extremely nice and knew exactly who I was) explained that the check was for the un-used portion of my season pass. She also stated that a gift card was on it's way (got that today) for the un-unsed ski club passes for my kids. Bottom line, Blue basically refunded me for everything except for the skiing I did up until I got hurt; in a season where they probably took a beating because of the weather none the less. Pretty f'ing cool. I'm not sure if this is standard for all ski areas. (I don't think it is). But I wanted to share because not only was everyone I talked to extremely nice and pleasant but Blue definitely treated me like a valued customer / passholder. They've earned my business for a long time because of it. It's not like Blue needs additional props around this place but for any lurkers or posters thinking about Blue next year (C1er, etc). Do it. Their customer service alone is worth it. Edited March 10, 2016 by RidgeRacer 11 Quote
AtomicSkier Posted March 10, 2016 Report Posted March 10, 2016 They've always been really good about injury related refunds. It's cheap insurance for them. I skied Blue 15 days (easily breaking even) when I broke my femur 8+ years ago on December 23rd, and they extended my season pass for the following season. It was a really nice gesture. 3 Quote
Shadows Posted March 10, 2016 Report Posted March 10, 2016 Cb gave me like 80% back i think when i hit the tree/kid ran into me. I fuckin went off on their board too, like "you guys just want to know if im gonna sue". Craigl even called me to see if i was ok. I wish i smoked weed in high school. Way too angry. 1 Quote
toast21602 Posted March 10, 2016 Report Posted March 10, 2016 When I had pins and plates removed from my leg when I was 16 they refunded my pass as well. It goes way back. Good on them. 4 Quote
GrilledSteezeSandwich Posted March 10, 2016 Report Posted March 10, 2016 Nice story. It reinforces how important customer service is. I can also learn from it in dealing with my own customers in a fair way which will ensure excellent word of mouth marketing. That's my boy blue!!! Quote
poconoceancity Posted March 10, 2016 Report Posted March 10, 2016 Thanks for the shout out Ridge. I'm glad you got a refund and only missed one of the worst seasons on record. 1 Quote
tarponhead Posted March 10, 2016 Report Posted March 10, 2016 Very nice! Wish my friend tele Ed tried this 2 years ago. Quote
C1erArt Posted March 10, 2016 Report Posted March 10, 2016 When I got sledded off Floyds 10 years ago with a season ending crash last week in January, Frost didn't refund anything since I had skied more than 10 days that year. Quote
Shadows Posted March 10, 2016 Report Posted March 10, 2016 Nice story. It reinforces how important customer service is. I can also learn from it in dealing with my own customers in a fair way which will ensure excellent word of mouth marketing. That's my boy blue!!! Refund in case of not actually dead? 1 Quote
GrilledSteezeSandwich Posted March 10, 2016 Report Posted March 10, 2016 Refund in case of not actually dead? No but if they complain about something The other day someone came in with a lower price from a competitor so I beat it by a whole $20 Quote
RidgeRacer Posted March 10, 2016 Author Report Posted March 10, 2016 Thanks for the shout out Ridge. I'm glad you got a refund and only missed one of the worst seasons on record.Still managed 8 days this season... Could've been worse I guess. Quote
RidgeRacer Posted March 10, 2016 Author Report Posted March 10, 2016 The really cool part was sending me a gift card for my kids ski club passes. They could've said give them to someone else or they could've told me that since the injury happened to me there was nothing they could do about their passes, but they completely understood that I needed to take them, ski with them etc so they credited that as well... Again awesome customer service. When I got sledded off Floyds 10 years ago with a season ending crash last week in January, Frost didn't refund anything since I had skied more than 10 days that year.That's some bullshit right there. Quote
tarponhead Posted March 10, 2016 Report Posted March 10, 2016 Still managed 8 days this season... Could've been worse I guess. Ended on a once in a decade storm so yeah 1 Quote
Barb Posted March 10, 2016 Report Posted March 10, 2016 I love hearing stories about companies actually being nice to their customers. I stayed at the Monarch Mountain Lodge recently to ski Monarch Mountain. I booked 2 nights but after one night my kids were calling and texting with some crap that forced me to come home. I just told the desk I was leaving early to take care of some "kid drama." I would not have asked for any kind of compensation. They refunded me my second night stay. I left them a nice review on Tripadvisor. It is an older hotel but they seem to be trying really hard to stand out. 1 Quote
Johnny Law Posted March 10, 2016 Report Posted March 10, 2016 I love hearing stories about companies actually being nice to their customers. I stayed at the Monarch Mountain Lodge recently to ski Monarch Mountain. I booked 2 nights but after one night my kids were calling and texting with some crap that forced me to come home. I just told the desk I was leaving early to take care of some "kid drama." I would not have asked for any kind of compensation. They refunded me my second night stay. I left them a nice review on Tripadvisor. It is an older hotel but they seem to be trying really hard to stand out. Monarch is a cool place with real actual people. Quote
kragan Posted March 10, 2016 Report Posted March 10, 2016 I love hearing stories about companies actually being nice to their customers. I stayed at the Monarch Mountain Lodge recently to ski Monarch Mountain. I booked 2 nights but after one night my kids were calling and texting with some crap that forced me to come home. I just told the desk I was leaving early to take care of some "kid drama." I would not have asked for any kind of compensation. They refunded me my second night stay. I left them a nice review on Tripadvisor. It is an older hotel but they seem to be trying really hard to stand out. Glad to hear that. The wife and I are staying there on 3/20 and skiing Monarch 3/21. I read mixed reviews about the Lodge, but we didn't feel like staying down in Salida as we will be coming from CB. Quote
Barb Posted March 10, 2016 Report Posted March 10, 2016 Glad to hear that. The wife and I are staying there on 3/20 and skiing Monarch 3/21. I read mixed reviews about the Lodge, but we didn't feel like staying down in Salida as we will be coming from CB. I would stay at the lodge again! The food in the restaurant was good also. Internet is spotty on the upper floors and cell service is not great either. The internet works fine in the lobby though. The rooms are somewhat dated but seems like they have made some upgrades. Its a quick 7-10 minute drive to the mountain. Quote
Shadows Posted March 11, 2016 Report Posted March 11, 2016 Might take off work for that. Will ski in jeans. Or bathing suit 2 Quote
GrilledSteezeSandwich Posted March 11, 2016 Report Posted March 11, 2016 Might take off work for that. Will ski in jeans. Or bathing suit Nice let me know prob taking off st Patrick's day to celebrate my Irish heritage. Quote
enjoralas Posted March 11, 2016 Report Posted March 11, 2016 I can't see how they can make another week, if my first run down Lazy is any indicator. Giant bare patches Quote
enjoralas Posted March 11, 2016 Report Posted March 11, 2016 Nothing else I can see from the lift looks that bad, but Lazy is in rough shape Quote
GrilledSteezeSandwich Posted March 11, 2016 Report Posted March 11, 2016 I can't see how they can make another week, if my first run down Lazy is any indicator. Giant bare patches They prob won't have everything open. They can also do some creative grooming or have runs open with thin cover signs. I've done spring skiing before where walking was required. Depending on the next few days melting and crowds blue could very well throw in the towel early. Everything is tentative although they have events planned for next weekend. How's the base holding up on razors and sidewinder? Quote
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