Smith goggle warranty

[CaptDave]

So I think during travel I had a piece of my Smith IO goggle cracked.  I opened the claim. They want to see proof of purchase, picture of the damage, etc....   I get an email reply approving it, but before they give me a voucher, they want pictures of the "destroyed" product.  Cut the strap, scratch an X into the lense.

Seems like a darn good waste of a fine lense.  Anybody else go through this?

[indiggio]

  On 3/25/2024 at 7:52 PM, CaptDave said:

So I think during travel I had a piece of my Smith IO goggle cracked.  I opened the claim. They want to see proof of purchase, picture of the damage, etc....   I get an email reply approving it, but before they give me a voucher, they want pictures of the "destroyed" product.  Cut the strap, scratch an X into the lense.

Seems like a darn good waste of a fine lense.  Anybody else go through this?

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Nope, but interesting.
I guess they don't want people piece-mealing together spare goggles.

[CaptDave]

I'd be happy if they just replace the broken piece. oh well lol

[CaptDave]

The update is I can keep the lense but cut the strap.  Oh well, it is what it is.

[GrilledSteezeSandwich]

  On 3/26/2024 at 6:39 PM, CaptDave said:

The update is I can keep the lense but cut the strap.  Oh well, it is what it is.

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If they were gonna replace the whole thing what does it matter about keeping the lens?  Honestly for goggles even if they were $200 I wouldn’t go to the trouble you’re going to. 

[C1erArt]

I bought Smith goggles on an end of season sale, and later purchased a clear lens at retail. Cost me more than the original goggle purchase that had 2 lens included. 

[GrilledSteezeSandwich]

  On 3/27/2024 at 2:10 PM, C1erArt said:

I bought Smith goggles on an end of season sale, and later purchased a clear lens at retail. Cost me more than the original goggle purchase that had 2 lens included. 

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How much do clear lenses cost?  I’m looking into purchasing goggles with interchangeable lenses. 

[CaptDave]

If you get the same model goggle then you have an extra pair of lense(s) in case they scratch or crack etc...   I had the goggle with the reddish/orangish tint and I think all Smiths come with a flat light lense as well. 

So all said and done once I proved I cut the strap they gave me voucher code values at the original product price.

 

[NMSKI]

  On 3/27/2024 at 5:12 PM, CaptDave said:

If you get the same model goggle then you have an extra pair of lense(s) in case they scratch or crack etc...   I had the goggle with the reddish/orangish tint and I think all Smiths come with a flat light lense as well. 

So all said and done once I proved I cut the strap they gave me voucher code values at the original product price.

 

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I guess there's no way to tell if you used an old picture?  Could you use that same pic again to get a free lens?  

[C1erArt]

  On 3/27/2024 at 2:45 PM, GrilledSteezeSandwich said:

How much do clear lenses cost?  I’m looking into purchasing goggles with interchangeable lenses. 

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I think mine were like $65 a couple of years ago

[momskeeztoo]

Has anyone here purchased Glade goggles? Lens supposed to change according to the light. 

[Benm]

at least they didn't make you go through the hassle of packing it up and shipping it back for them to destroy.